TechTele on the Scene--Stat! Case Study: Norwalk Hospital
It was five o'clock on a Saturday morning last August when TechTele's on-call field support specialist Dave Laporte received an alarm from Norwalk Hospital. A staff member at the hospital relayed the news that their building had been hit by a lighting strike, and the entire hospital's phone system was down. The call was rapidly escalated to TechTele's operations manager Fred Pell, who dispatched field support specialist Tom Breitwieser to the site. Within 20 minutes of the call coming in, Tom arrived at the hospital to assess the damage and implement a solution.
After quickly restoring the phone system to 75% percent functionality, Tom then requested more manpower to assist due to the amount of damage the system had taken from the lightning strike. TechTele's field support specialist Jim Marino and Pell promptly responded to the site with replacement parts for the equipment that had suffered damage during the strike.
With the benefit of an extensive parts inventory at the local TechTele warehouse and an equipment crash kit, Norwalk Hospital's telephone system was fully restored within approximately four hours. The voice mail server was a total loss, and TechTele had it replaced and restored to full service the very next day.
This amazing coordinated effort by the entire TechTele and Norwalk Hospital team ensured that the hospital's critical phone system was back up and running in very short order. We'd like to extend our thanks to the following people who were involved in that very long weekend:
TECHTELE TEAM NORWALK HOSPITAL
Gary Firmin Bernadette Rose
Fred Pell Gregg Flavell
Tom Breitwieser
Bob Morgan
Jim Marino
Steve Webb
Dave Laporte
The Norwalk Hospital communication system
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