TechTele Communications: What We Do, Part Two
Experience
Our engineering support staff has an average of over 21 years of field experience working on Nortel systems and is 100% Nortel certified. Training and certification on the newest Nortel, Avaya, and other systems is also a key part of our company's ongoing commitment to excellence.
Our services include:
- Consulting
- Design engineering
- Implementation and installation
- Warranty repairs
- Upgrades and enhancements
- Ongoing support
Service Plans
Every company's needs are different, which is why TechTele Communications offers a wide variety of service plan options to choose from. These include:
- Customized service plans
- Full maintenance plans
- Switch-only maintenance
- Full-time, on-site technicians
- Part-time, on-site technicians
Single point-of-contact technical support services are provided on a 24/7 basis, with an average on-site response time of under two hours for emergencies, and between six and 24 hours for routine calls. Because our service technicians know just how vital it is to keep your system up and running, all can be reached by pager, cell, and home phone around the clock should you ever have a major communications crisis. And all service calls are answered locally by trained technicians familiar with your system, staff, and service requirements.
To streamline the service cycle, TechTele can also coordinate all of your communications vendor resources, if desired, including service carriers, OEMs, and system software integrators. Contact us today to learn more!
Learn more about our partners on our Partner Resources page.