Nortel Resources
The key opportunity for growth and profitability for every service-oriented business is the ability to successfully implement technologies to enhance the user experience and open new business avenues. Nortel understands that you need to constantly re-evaluate your offerings to stay competitive and offer the most advanced capabilities available to meet demand.
Nortel Business Solutions are about making the physical layers of a network operationally transparent and integrating capabilities tailored to each type of business. This enables Nortel's clients to offer an enhanced experience to their guests, patients, staff, citizens, consumers, students, travelers, employees... in short, anyone.
Nortel Resources:
Contact Center:
Offsite Agent: Contact centers are under constant pressure to deliver the best possible customer service while containing costs and retaining valuable customer service representatives. The Nortel Contact Center Offsite Agent solution addresses these challenges. By enabling agents to work from home or other non-office locations, this solution enhances employee satisfaction and productivity. There are virtually no remote setup costs, and Nortel studies indicate a potential payback on investment in months, not years. Perhaps most importantly, staff can be mobilized rapidly and cost-effectively with Offsite Agent to support changing customer demands and ensure business continuity in times of crisis. Read more...
Disaster Recovery Planning: Whether it’s the very real fear of an influenza pandemic, a gas leak, or a snow storm that keeps your staff home for a time, or an unexpected hurricane, typhoon, tornado, flood, or fire that destroys your contact center and everything in it, regardless of the crisis, it is critical to have a contingency plan that keeps your sales or service organization functioning even when your physical site is closed down or destroyed. With Nortel, your customers count on you to be there for them even in the worst of times, if only to allay their concerns and keep them posted about how your business is surviving the disaster. Read more...
Contact Recording and Quality Monitoring: Nortel has partnered with an industry leader to productize a well-integrated, reliable, and comprehensive suite of Contact Recording and Quality Monitoring solutions that meet, and in many cases exceed, the business, technological, and operational requirements of contact centers and enterprises. Read more...
Flexible Call Manager: Nortel Flexible Call Manager (FCM) provides companies with a simple graphical user interface for building voice self-service applications. FCM is an application development framework that allows interactive voice response (IVR) services, including Speech Recognition and Text- to-Speech, to be delivered quickly and easily without the need for traditional programming. It uses web browser technology to implement all functionality, ranging from simple vocabulary prompt updates to full service deployment. Read more...
Software Communication System:
Product Brief: Nortel introduces Software Communication System (SCS), a multi-award-winning, innovative solution that will establish a new industry paradigm: simple and truly open unified communications in a single environment that enables more effective collaboration, faster decision-making, and ultimately, accelerated business processes. SCS not only enables you to use the communication device of your choice to reach who you want, when you want, it also allows you to communications-enable your web-based applications. It’s a solution that can drive down total cost of ownership, provide you with a competitive edge, and make life simpler. Read more...
For the Education Industry: The Nortel Software Communication System is an easy-to-manage, user- friendly, software-based unified communications solution capable of scaling to thousands of users. Based on open standards using SIP, the Nortel SCS provides powerful and extensive UC capabilities, including secure presence and IM, integrated voice conferencing, unified messaging, find me/follow me, desktop-based video conferencing, and integration with Microsoft Outlook and IBM Lotus Notes/Sametime. Read more...
Wireless LAN:
Nortel WLAN 2300 Series: The Nortel WLAN 2300 Series is a complete 802.11 solution for enterprises wishing to deploy widespread wire- less coverage for today's business, IP Telephony and converged multimedia applications. The solution combines the latest industry standards with a central- ized architecture and advanced features to create a secure, cost-effective and highly scalable WLAN infrastructure. Read more...
Five Building Blocks to Optimize your Enterprise Network: Business Optimized Networking provides five key building blocks that help enterprises to optimize their networks and face the challenges of hyperconnectivity. It all starts with simple, reliable converged IP connectivity and LAN/campus Ethernet switching, then adds wireless and mobility options, extends access to remote locations and branches, helps optimize applications/services, and addresses security and management end-to-end. Read more...
Deploying Secure Wireless Network Service: Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Nortel Identity Engines portfolio of network identity management products controls access and ensures the appropriate level of auditability for enterprise wireless LAN (WLAN) deployments. Read more...