TechTalk March 2010 Newsletter
March 1, 2010
TechTele Communications: What We Do
Part Two of Three
Today's sophisticated communications technologies--good as they are--can only take you so far. The know-how to leverage platform functionality and keep systems operating at peak performance levels is the real key. And that's where we excel. We achieve this goal by offering complete project management capabilities that can deliver true, company-wide solutions. Our system recommendations are made only after thoroughly analyzing--and understanding--your unique business situation.
When installation is complete, we train all end-users and administrators to ensure complete understanding on your end. We can even act as a subcontractor for any Authorized Nortel Distributors who wish to utilize TechTele Communications' services. Our goal is nothing less than to provide the highest, most reliable level of support possible to meet each customer's converging communications needs. Read more.
We're An Axis Communications Partner!
TechTele is pleased to announce that we have expanded our product portfolio and service offerings, and are now an Axis Technology partner! Axis' award-winning network video products are designed with built-in computers so they do not require a direct connection to a PC or any additional software to stream live video and audio over networks. Learn more.
The TechTele Team: Introducing John Kasprzyk, Vice President of Operations
John has been with TechTele Communications since it's inception in 1995 and is one of the company's original partners. John's duties at TechTele Communications involve overseeing the total day-to-day operations, including working closely with the operations manager, overseeing dispatch, warehouse functions, project management, and fleet administration. John also evaluates and assesses technical talent for field support, and provides support in the design and engineering of system quotes.
"I enjoy the everyday challenges of providing quality customer service to the TechTele customer base," John says. "Being able to work directly with the customer to resolve issues is the most rewarding part of the job. Engaging with TechTele employees to troubleshoot different operational and technical problems provides great satisfaction. Empowering the talents of the organization's staff has proven to be a key component in the overall success of TechTele Communications." Learn more about John here.
TechTele on the Scene--Stat! Case Study: Norwalk Hospital
It was five o'clock on a Saturday morning last August when TechTele's on-call field support specialist Dave Laporte received an alarm from Norwalk Hospital. A staff member at the hospital relayed the news that their building had been hit by a lighting strike, and the entire hospital's phone system was down. The call was rapidly escalated to TechTele operations manager Fred Pell, who dispatched field support specialist Tom Breitwieser to the site. Within 20 minutes of the call coming in, Tom arrived at the hospital to assess the damage and implement a solution. Continue reading...